Self-Service IVR: From Frequent Complaints to NoneOur legacy payment IVR caused member complaints, dropped calls, and other issues. After a smooth transition to 1800 Notify, we haven’t received a single complaint. We now also receive detailed reports that give us complete visibility into our IVR’s performance. Highly recommended! —Member Services Manager, Large Health PlanClient Success Stories
Trusted by Payers, Providers and Medical Billing
Self-Service IVR: From Frequent Complaints to NoneOur legacy payment IVR caused member complaints, dropped calls, and other issues. After a smooth transition to 1800 Notify, we haven’t received a single complaint. We now also receive detailed reports that give us complete visibility into our IVR’s performance. Highly recommended! —Member Services Manager, Large Health Plan
Automated Balance Reminders: Save Thousands of Staff Hours and Deliver 15× ROIOur staff was working nights and weekends to contact patients nearing collections but couldn’t keep up. Now, 1800 Notify sends more than 30,000 calls each month, freeing our team for higher-value work and delivering at least a 15× return on investment. -- Revenue Cycle Director, Large Hospital System
Agent-Assisted IVR: Ideal for Offshore Call Center TeamsWe needed an easy-to-use, reliable, PCI-compliant payment solution for hundreds of overseas customer service representatives. 1800 Notify delivered everything we required—including Single Sign-On, streamlined payment posting, a smooth implementation, and highly responsive support. The system has been exceptionally reliable. — Customer Service Leader, Large Healthcare Organization
Self-Service IVR: 30% of Calls Handled in 3 months - Epic Systems ClientWithin three months, 1800 Notify’s Payment IVR went from handling none of our calls to more than 30%. Patients can now pay 24/7, while our team focuses on resolving more complex concerns. The 1800 Notify team is professional, responsive, and committed to our success.
—Customer Service Call Center Manager, Large Health System
Automated Balance Reminders: Easy Onboarding, Personal Service, Real Results1800 Notify combines the convenience of an online service with exceptional personal support. Onboarding was easy, and our Account Manager was helpful, patient, and friendly throughout the process. We’re already seeing time savings and increased revenue—a true win-win. - Manager, Billing Firm.
Self-Service IVR: Fewer Staff Calls and 24/7 Payment Flexibility1800 Notify’s Payment IVR reduced calls to our staff while giving patients the flexibility to pay 24/7. Implementation and integration were seamless, the system is reliable, and patient feedback has been very positive. We highly recommend it.
— Manager of Credit and Collections, Patient Financial Services, Hospital System"
Agent-Assisted IVR: For Epic Systems Patient PrepaymentsWe needed a PCI-compliant solution for our Pre-Arrival team to collect patient prepayments for upcoming visits. 1800 Notify’s Agent-Assisted IVR posts payments in real time to the correct visit in Epic using the Contact Serial Number. Implementation and training were excellent, and their team continues to be very responsive. We highly recommend 1800 Notify. —Pre-Arrival Services Leader, Healthcare Organization
Automated Balance Reminders: Transformed Our Patient OutreachWe replaced thousands of mailed statements with 1800 Notify’s Automated Balance Reminders. Patients can pay immediately or transfer to our team for assistance. The service is convenient, customizable, and backed by an incredibly helpful team. It has changed how we do business for the better.
- Manager, Medical Billing Firm
Automated Balance Reminders: “A Simple Way to Keep More Accounts Out of Collections”We began sending automated balance reminders to patients whose accounts were approaching collections, and the results exceeded our expectations. With 1800 Notify’s Automated Balance Reminders and Payment IVR, we recovered significantly more in patient balances than we spent on the service—and reduced the number of accounts sent to collections. - Revenue Cycle Director, Large Practice
Agent-Assisted IVR: For Epic Systems Active and Bad Debt PaymentsWe needed an easy-to-use, PCI-compliant Agent-Assisted IVR that could collect both active and bad debt payments and post them correctly to Epic Systems in real time. 1800 Notify delivered exactly what we needed. Our staff and patients love it—we strongly recommend the solution! —Revenue Cycle Leader, Healthcare OrganizationContact Us
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