Improve the Patient Experience
Patients can immediately see completed payments inside MyChart, reducing confusion, duplicate payments, and unnecessary calls to billing staff.
Epic Integration
Trusted by Top Health Systems Running Epic®
Give Patients and Staff Immediate Visibility
1800 Notify’s Epic-integrated payment IVR delivers real-time payment posting directly into Epic, helping healthcare organizations improve the patient experience, reduce manual work, and streamline payment operations.
Because payments are posted instantly, patients and staff always have access to the most up-to-date account information — whether through MyChart, Epic workflows, or billing operations.
Epic®, MyChart®, and Hello World® are registered trademarks of Epic Systems Corporation. All other trademarks belong to their respective owners. References are for compatibility identification only and do not imply endorsement.
Epic Partner for 8+ Years - We have Experience Where it Counts
$400+ million processed in Epic phone payments
Over 400,000 hours of staff time saved by our self-service IVRs
Over 2,000,000 payments posted into Epic in real-time and counting
Why Real-Time Epic Payment Posting Matters
Reduce Manual Reconciliation Work
Accurate payments are automatically posted back into Epic in real time, minimizing delays and reducing staff workload associated with payment reconciliation.
Simplify Refund Processing
Staff can process refunds directly within native Epic workflows — including refunds back to the original electronic payment method.
Support Better Self-Service Adoption
When patients trust that balances and payment activity are accurate and current, they are more likely to successfully complete payments through automated channels.
"The feature we love the most is the IVR's ability to share when the patient's last autopay has failed ("APF") and what actions they can take to take to remedy this. It has saved our team a lot of time reaching out to get that status resolved!"
- Billing Manager at Large Hospital OrganizationImprove your payment plan and autopay compliance with up-to-date alerts.
- The IVR alerts to autopay failures with a clear call-to-action to remedy.
- The IVR alerts to extra balances due outside the established payment plan with a clear call-to-action to remedy.
Pediatric Institutions - we understand your unique needs too.
- The IVR can handle guarantors who are not patients.
- The IVR works around limitations of Epic's API for pediatric hospitals.
- The IVR can handle single guarantor per family, single guarantor per child, or even multiple guarantors per child,
Real-Time Epic Integration Features
- Real-time guarantor authentication
- Real-time patient balance retrieval
- Real-time payment posting into Epic
- Credit card, debit card, and bank account payments
- Save payment method securely through the IVR
- Hear recent payments and transaction history
- Hear payment plan details
- Send detailed hospital bills as PDFs to MyChart or printer queues
- Enhanced refund processing to the original electronic payment method
Supports Complex Healthcare Billing Environments
Our Epic integration supports a wide range of healthcare billing workflows and organizational structures.
Supported Epic Billing Types
- HB — Hospital Billing
- PB — Professional Billing
- SBO — Single Billing Office
Additional Workflow Support
- Payments across multiple Epic Service Areas (SA)
- Real-time handling of “non-patient guarantor” workflows through our Hybrid IVR
- Trigger custom workflows using Billing Indicators on HAR accounts
- Agent-assist workflows for complex payment scenarios
- Autopay support and stored payment workflows
Support Active and Bad Debt Patient Balances
- Present Active Patient Balances
- Present Bad Debt (if visible in MyChart)
- Support Active Balance Payments
- Support Bad Debt Balance Payments (if payable in MyChart)
Contact Us
How Can We Help?
Whether you have a question, need support, or want to learn more about 1800 Notify, we’re here to help.
Complete the form, and a member of our team will be in touch shortly.
Contact Us