High call volume
Your staff processes 200+ phone payments per month.
Get the Self-Service IVR Trusted by Top Hospitals, Practices, and Health Systems.
Join the best today - Make your payments easy and secure!
"1800 Notify's Self-Service IVR has helped our organization reduce PCI exposure, handle calls faster, and take more phone payments without adding new staff!"
- Revenue Cycle Manager, Large Specialty PracticeWhen is our Self-Service Payment IVR a great fit?
Overloaded team
Your staff is overwhelmed with manual payments and needs more time for patient support, insurance questions, and higher-value work.
PCI Compliance
You want patients to make secure credit card payments through an automated IVR process.
Your current IVR is underperforming.
You have an IVR vendor today, but you or your patients are very dissatisfied with the performance.
20% of all payments happen after hours with a phone payment IVR! Don't miss out on collecting payments with the 24/7 capability.
"With the Self-Service IVR we collect when our staff isn’t in, sometimes people even pay at midnight! We would be losing money if we didn't have the 24/7 phone payment option available."
- Customer Service Manager of a Large HospitalWhy Choose 1800 Notify?
Built for Revenue Cycle Teams
We understand how important it is for patients to have a reliable, easy-to-use, 24/7 "no wait" way to hear and pay up-to-date balances.
Proprietary FlexAuth(TM) Technology
Allow up to 70% of all callers to use the IVR without knowing their account number. More payments for you, happier patients too!
Live Monitoring and Self-Correcting
With our experience, we have 24/7 monitoring of all Key IVR stats. Our team gets an alert at the first sign of issues, and will typically resolve the issue before you or your patients are even aware.
Customer Service Who Knows
Save valuable time -- the same people that implement also stay on to provide you level 2 customer support -- no wasted time 'retraining' new customer support members.
Not Happy with Your Current Payment IVR?
Considering a switch? Ask yourself:
Are patients complaining that the IVR did not work?
Can our IVR support bad debt payments, payment plan details, and saved payment methods?
Do open IVR support tickets take weeks to resolve?
Ask about our incentives for switching to 1800 Notify
Implementation FAQs
How does integration work?
As long as you can export a daily data report of patient demographics and balances, we can integrate with your financial system.
On Epic Systems?
Check out our Epic Integration page for real-time API integration details.
What is the typical timeline?
A normal implementation timeline is 2–3 months from kickoff call to go-live.
Will the IVR work with our phone system vendor?
Yes. 1800 Notify provides your organization your own phone number, so we are compatible with any phone system that can transfer a caller to an external phone number.
How does pricing work?
We’re happy to provide a customized pricing estimate. Our pricing includes a one-time setup fee and ongoing fees based on monthly usage. Click Request Pricing below and share a few details so we can prepare an accurate estimate.
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How Can We Help?
Whether you have a question, need support, or want to learn more about 1800 Notify, we’re here to help.
Complete the form, and a member of our team will be in touch shortly.
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